Office Hours

Need to come by the office to buy tickets or something? We are open Monday-Friday 10:00am-5:00pm. Please call when you get here because the front door stays locked. Shows happen in the evenings, but we are not available for ticket sales (other than the show that’s happening) or other admin things then.

 Building Accessibility

The front entrance of our building is nearly at sidewalk level. There are no steps, however, there is a small incline at the door threshold of about 2 inches. In the entranceway, there is an elevator that can take people up to the lobby. The elevator is locked, but during events there is a volunteer with a key available to help. The lobby is at the same level as both Ventura Hall and ACU Hall. Ventura Hall is accessed through a set of double doors and a second entrance with no door. ACU Hall is accessible through one door. The seating in both Ventura Hall and ACU Hall is modular. It can be adjusted as necessary to accommodate patrons’ needs to allow them to take in the show from anywhere on the main floor of the hall. Mezzanine seating in Ventura Hall is up a flight of stairs with 17 steps and there is no elevator access. The seating in the mezzanine is fixed and not moveable. The washrooms in the lobby are both wheelchair accessible. Parking at the venue is only available on the street. Patron can be dropped off and picked up at the front of the building. There are sidewalk curb cuts at the corner of Ellice Ave. & Sherbrook St. approximately 10 meters from the entrance to the building.

Safe Space Policy

At the West End Cultural Centre, we hope people of all genders, abilities, ages, cultures, and sexualities feel welcome at our shows. As such, any form of discrimination will not be tolerated. This can include, but is not limited to racist, sexist, homophobic, transphobic, fatphobic or ableist comments; sexual harassment; and bullying.  Artists and volunteers with a known history of sexual or discriminatory misconduct will not be given a second chance to play at our events unless they have undergone demonstrable rehabilitative counselling. Second chances are at the discretion of West End Cultural Centre staff and board of directors.

We reserve the right to remove any person from a bill or venue creating an unsafe environment.

If you have any feedback about our events, any information about inappropriate or unsafe behaviour in our community, please email us at info@wecc.ca. At the discretion of the complainant, complaints can remain anonymous for safety the of persons with complaints.